The Blancco Service Package includes high quality technical customer and product support for helping, consulting and providing answers to customer enquiries. The enquiries are directed by email, phone or via an online support form. Service engineers process the received enquiries and provide individual response in spoken/written English to each one of them. These dedicated service department members are located in Blancco headquarters in Finland and are supported by our multinational area offices.

Connection points to Blancco Service

Phone: Service engineers can be reached from a dedicated service number during office hours between 08:00 and 06:00 (UTC/GMT +2 hours) excluding Finnish public holidays.

Email and online support form: Service engineers will respond within 24 hours during weekdays (excluding Finnish public holidays). Enquiries sent during the weekends will get responded to within 72 hours.

Centralised service processes

All service enquiries are controlled centrally through the Blancco Customer Relationship Management(CRM) software. Each enquiry will get its own flag that is followed until the enquiry and resolution has been successfully addressed. Centrally managed service operations enable Blancco to offer on-time service and keep all service engineers up-to-date about all the ongoing cases.

Software update and maintenance

Blancco updates its product family frequently by generating new versions and releases utilising the industry's strongest research and development team. The Blancco Service package contains annual product updates that include the latest features and hardware support enhancements, helping customers use the latest performance improvements and value added features, with hardware support for older equipment as well. Blancco keeps existing customers aware of upcoming features via newsletters and the web site.