1 Year Limited Hardware Warranty

Version 1.0 – Effective: 18 July 2016

This non-transferable (1) One-year limited hardware warranty agreement is between the original buyer (“Buyer” or “you”), and Blancco Technology Group (BTG) Affiliate that is contracting with you as indicated in the relevant purchase order or invoice (“Blancco”), and begins upon the date of original purchase of the Product as evidenced by your packing slip or invoice.

Unless otherwise stated in the relevant purchase order or invoice, immediately below is the name of the BTG Affiliate that is contracting with you based on the country or Blancco’s sales region where you are located:

AMERICAS
United States: In case of Erasure related products, your agreement is with Blancco US LLC, a company incorporated under the laws of the State of Delaware, USA. In case of SmartChk related products, your agreement is with Xcaliber Technologies LLC, a company incorporated under the laws of the State of Delaware, USA.
Canada: Your agreement is with 7755473 Canada Inc, a company incorporated under the laws of Canada
Mexico, Central America and South America: Your agreement is with Software Blancco S.A. de C.V, a company incorporated under the laws of Mexico

EMEA
Germany, Switzerland, Austria and Poland: Your agreement is with Blancco Central Europe GmbH, a company incorporated under the laws of Germany
Finland and rest of EMEA: Your agreement is with Blancco Oy Ltd, a company incorporated under the laws of Finland
Sweden, Denmark and Norway: Your agreement is with SFÖ – Mjukvaruprodukter för dataradering AB, a company incorporated under the laws of Sweden
France: Your agreement is with Blancco France SAS, a company incorporated under the laws of France
Netherlands, Belgium, Luxembourg, Spain, Portugal and Italy: Your agreement is with Blancco Software Nederland, a company incorporated under the laws of Netherlands
UK: Your agreement is with Blancco UK Limited, a company incorporated under the laws of England & Wales

ASIA
Japan and South Korea: Your agreement is with Blancco Japan Inc, a company incorporated under the laws of Japan
Malaysia and rest of Asia: Your agreement is with Blancco SEA Sdn Bhd, a company incorporated under the laws Malaysia
India: Your agreement is with Blancco Diagnostics (India) Private Limited, a company incorporated under the laws of India
Australia and New Zealand: Your agreement is with Blancco Australasia Pty Limited, a company incorporated under the laws of Australia
Singapore: Your agreement is with Blancco APAC PTE, Limited, a company incorporated under the laws of Singapore

“Affiliates” means, with respect to BTG, any corporation or other business entity controlled by, controlling or under common control with BTG; whereby “control” means the direct or indirect ownership of more than 50% (fifty percent) of the equity interest in such corporation or business entity, or the ability in fact to control the management decisions of such corporation or business entity.

“Product” means hardware product(s) manufactured or assembled by Blancco, and purchased by the Buyer as indicated in the purchase order or invoice.

1. Terms
The Buyer will be entitled to (1) One-year limited hardware warranty, or for such minimum period as provided by the applicable law, at the time of the original purchase of the Product. The Buyer is expected to use the Product for its intended purpose and provide reasonable care.

Blancco warrants its Products to be free from defects in material and workmanship during the warranty period from the original date of purchase. Additionally, all software maintenance updates when applicable are provided at no cost for the length of the warranty period from the original date of purchase.

What is covered?
This limited hardware warranty covers defects in materials and workmanship in the Products. During the warranty period, Blancco will make hardware replacement for components that fail such as, but not limited to, memory, motherboard, power supply, network card because of no fault to Buyer.

What is not covered?
This limited hardware warranty does not cover:

2. Technical Support
Blancco will provide technical support in accordance with Blancco’s support services policy (“Support Services Policy”) in effect at the time of the services. Request for technical support can be initiated through https://support.blancco.com/. Support Services Policy shall be available at https://support.blancco.com/ or such other website address as may be notified to you from time to time.
 

3. Repairs
Blancco will do major warranty repairs, including but not limited to the replacement of the motherboard assembly, at any of Blancco’s facility at its sole discretion. Blancco will pay for all service labor and parts. The Buyer will be responsible for requesting a Return Material Authorization (RMA) number from Blancco, crating the product, prepaying the shipping charges and insuring the shipment or accepting the risk of damage or loss in transit to Blancco’s facility. Blancco will pay for the return shipment of the Product to the Buyer’s facility within the country of purchase, as indicated in the purchase order or invoice.

Blancco may, at its sole discretion, request the Buyer to make minor repairs at the Buyer’s facility, including but not limited to replacement of backplanes, cables, or other small components. Blancco will provide all necessary minor repair parts and technical consultation from the factory at no charge. Defective parts must be returned intact to the factory supported by a factory issued Return Material Authorization (RMA) number.

All components and parts removed by Blancco under this warranty become the property of Blancco. In the unlikely event that the Product has recurring failures, Blancco, at its sole discretion, may elect to provide you with a replacement unit of Blancco’s choice that is the same or equivalent to your product in performance.

Blancco will be solely responsible for determining what qualifies as major or minor repairs.

4. Material Return
Any Product being returned to Blancco, either by a distributor, dealer or an end user, for repair or replacement must be accompanied by a Return Material Authorization (RMA) number, which must be obtained from Blancco by contacting Blancco Technical Support via https://support.blancco.com/ before the shipment.

All returned parcels must include an RMA number issued by Blancco.

When requesting an RMA number, please provide the Blancco Hardware Part Number(s) and your return “Ship To” address.

Returned material must be properly packed to avoid in-transit damage. Blancco is not liable for any damage to products or parts during the transit from the Buyer or to the Buyer or for any damage caused due to improper packaging.

Blancco will, at its sole discretion, determine if a Product is valid for return to Blancco or if another remedy is applicable. Actual credit or refund for any item returned to Blancco will only be applied once the item has been received by Blancco and approved to adhere to Blancco’ Warranty and RMA policies.

5. Service Contract Limitations
Some states or countries do not allow the following exclusions or limitations, so these exclusions and limitations may be limited in their application to you.

a. Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE LIABILITY OF BLANCCO, IF ANY, FOR ANY ALLEGEDLY DEFECTIVE COVERED PRODUCT OR PART SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT OR PART AT BLANCCO’S OPTION, AND THE LIABILITY OF BLANCCO, IF ANY, FOR DAMAGES RELATING TO ANY DEFECTIVE COVERED PRODUCT OR PART SHALL NOT EXCEED YOUR PURCHASE PRICE FOR THE PRODUCT OR PART IN QUESTION. IN NO EVENT WILL BLANCCO BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING DIRECTLY OR INDIRECTLY TO THIS CONTRACT.

b. Warranty limitation. BLANCCO’S RESPONSIBILITY FOR DEFECTS IN MATERIALS OR WORKMANSHIP IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT. BLANCCO DOES NOT WARRANT THAT THE OPERATION OF THE BLANCCO HARDWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE EXTENT NOT PROHIBITED BY LAW IN YOUR STATE, PROVINCE, JURISDICTION OR COUNTRY, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, BLANCCO DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY OR NONINFRINGEMENTAND WARRANTIES AND CONDITIONS AGAINST HIDDEN OR LATENT DEFECTS.

c. Data. BEFORE RETURNING ANY BLANCCO HARDWARE PRODUCT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO THE EXTENT PERMITTED BY APPLICABLE LAW, BLANCCO IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY DATA, RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY BLANCCO WHEN THE BLANCCO HARDWARE PRODUCT IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES.

d. Renewals. Blancco is not obligated to renew your contract. You may contact Blancco for any renewal request prior to expiry of the current warranty term.

e. Consumer’s Promises and Assurances. In order to keep this contract in force during its term, Buyer promises and assures full cooperation with Blancco, technicians and authorized service centers during diagnosis and repair of the covered Product.

f. Exclusion of Third Party Rights. This warranty is for the benefit of the Buyer and any permitted transferee at Blancco’s discretion and no rights or benefits will be given to any other third party. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.

6. Governing Law and Jurisdiction
This contract shall be interpreted and governed in accordance with the laws of the country where Blancco is incorporated without regard to conflict of law principles. All rights, duties, and obligations are subject to the competent courts of the country where Blancco is incorporated and the parties hereby submit to the exclusive jurisdiction of such courts.

Download PDF