6 Highlights from Our Q4 State of Mobile Device Performance and Health Report

Each quarter, Blancco releases a new State of Mobile Device Performance and Health report. These reports cover global mobile device trends, such as performance issues and failures seen through diagnostic testing. The internal data is collected from the mobile carriers and device manufactures that used the Blancco Mobile Diagnostics platform to run diagnostics testing on millions of iOS and Android mobile devices. Blancco has produced these reports since Q4 2015. […]

katiejefcoat

Katie joined Blancco in November 2016. As Senior Product Marketing Manager, she is responsible for providing sales team support for product selling and training. She also acts as champion for new product innovations throughout the organization. Since 2011, Katie has focused on launching and supporting marketing campaigns for B2B technology companies.

Each quarter, Blancco releases a new State of Mobile Device Performance and Health report. These reports cover global mobile device trends, such as performance issues and failures seen through diagnostic testing. The internal data is collected from the mobile carriers and device manufactures that used the Blancco Mobile Diagnostics platform to run diagnostics testing on millions of iOS and Android mobile devices. Blancco has produced these reports since Q4 2015.

Here are six highlights from the latest report:

  1. iPhones Are Less Reliable Than Android Devices

It hasn’t always been the case that Androids outperformed iOS devices in our survey. In the last quarter of 2015, for example, iOS devices had an overall failure rate of only 15 percent, compared to 85 percent for Androids. But since that time, iOS devices have seen a steady increase in performance issues – from 15 percent in Q4 2015 to 68 percent in Q3 2016. Crashing apps, overheating and headphone malfunctions were the most often cited errors on iPhones, while Androids had the most issues with cameras, battery charges and USBs.

  1. The iPhone 6 is Still Giving You Problems

Based on our diagnostics testing data, the iPhone 6 has been the worst-performing iOS device consecutively for four quarters. This could be due to Apple’s release of several software updates across the device’s lifecycle.

  1. Android Performance is on the Up
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Android failure rates have decreased significantly since our first study– from 85 percent in Q4 2015 to only 35 percent in Q2 2016. There could be several reasons for this uptick, such as Android users becoming more tech savvy, mobile carriers getting better at troubleshooting or Android phones simply getting better.

  1. Beware of These Four Smartphones

Our data shows that the Samsung Galaxy S7 Edge, Xiaomi Redmi 3S, Motorola Moto G4 and Lenovo Vibe K5 Note smartphones are the poorest performers—namely due to their extensive lag times. Samsung models were the most troublesome. Issues cited for the S7 Edge include glitches with fingerprint scanning, random freezing or restarting and alert sounds not playing.

  1. These 3 Apps Crashed the Most on iPhones

Our data shows that apps crash more than twice as much on iOS devices as they do on Android devices. The top three apps with issues (not accounting for any skews in data due to popularity), include Facebook, Instagram and Snapchat.

  1. These 2 Apps Crashed the Most on Androids:

Androids may not have as many issues with apps as Apple devices do, but they’re not immune to app problems. Google Play and Yahoo Mail make the top of the list for the apps most likely to crash.

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Download the full report here, or stop by and see us this week at Mobile World Congress for more information. You’ll find our booth in Hall 5 across from Microsoft.

 

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