Driving Customer Loyalty with Enhanced Reverse and Value-Added Services
Available On Demand
Have you taken every step to enhance your customers’ experience?
As a mobile services provider, your customer’s experience at every stage of their device lifecycle is central to driving advocacy and loyalty. Value added services and their fulfilment not only directly impacts your customer and channel experience but can represent challenges due to complex eligibilities and assessment checks.
Join this forward-thinking webinar to learn how to expand your mobile offerings and grow your sales potential.
In this webinar, you’ll learn how to:
- Grow your bottom line with new online revenue streams for value-added services, such as device and screen protection
- Significantly reduce training and onboarding time for employees by automating manual device checks and processes, such as trade-in valuations and fault identifications.
- Transform your customer experience whilst simultaneously reducing your cost to serve
- Enable fully remote device trade-in quotes, creating more opportunities to upgrade and build customer loyalty
- Quickly address customer concerns remotely, providing on-the-spot resolutions or valuations
- Empower your employees to handle and reduce, or even eliminate, no-fault-found returns
- Carry out extensive mobile diagnostics and attain data erasure certification to ensure accurate device assessments and give your customers data privacy peace of mind
Plus, hear a unique case study on the effectiveness of mobile device diagnostics in making offerings stand out from the crowd.
Who should attend this webinar?
This webinar is ideal for mobile network operators, mobile retailers (both in-store and online), service providers, and mobile processing professionals in the following business areas:
- Customer experience
- Fault management & repairs
- Value-added services
- Supply chain & trade-ins
- Reverse logistics
