Support Options

Version 3.0

Blancco’s support operations are designed to meet the varying needs of our clients worldwide, across industries and time zones. Each support plan offers unique features and resources tailored for your business requirements.

Support Plan (SP) FeaturesEnterprise (SPE)Premium (SP1)Advanced (SP2)
Product Upgrades
Portal Support
Email Support
Phone Support
Remote Session Support
Max. Customer ContactsUnlimited105
Annual Remote Health Check (Upon Request)
Annual Onsite Health Check (Upon Request)
Technical Account Manager
24×7 Support Phone Line
Severity 3-4 *Initial Human Response Time2 hours4 hours6 hours
Severity 2 *Initial Human Response Time1 hour2 hours4 hours
Severity 1 *Initial Human Response Time30 mins1 hour2 hours
*During 8am-5pm local business hours, except for SPE.
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