The Blancco Remote Support Mobile Diagnostics Solution empowers your customers to self-diagnose errors while seeking assistance from your support agents. By providing your customers with the ease and convenience of an on-device diagnostics application, downloaded from the App Store or Play Store, your customers can pinpoint the source of device issues and resolve them. Our easy-to-use diagnostics application guides them through a seamless process on up to 52 diagnostics tests, reducing the time and costs spent by your support organization.


business meeting top view

Key Benefits of Blancco Mobile Diagnostics for Repair and Depot Mobile Providers:

  • Improve time spent diagnosing malfunctions
  • Optimize long-term performance of mobile devices
  • Reduce the quantity and complexity of customer service complaints and repairs
  • Save time and money on personnel costs

Get your FREE Mobile Diagnostics Demonstration Today

See how you can easily diagnose and repair mobile devices to improve customer service and maximize resale values.

Get Started Today

repair solution web portal

Business Intelligence Dashboards

Blancco Mobile Diagnostics gives your business insight into aggregate device data for all mobile devices using the application. With analytics of your customer data, you can track the quantity of ‘no fault found’ returns on mobile devices to quantify the savings to your organization.

Easy-to-Use Interface for Improved Customer Engagement

Allow your customers to walk through a seamless mobile application to perform up to 52 automated diagnostics tests in just two minutes. With guided workflow using a touchscreen, your customers can easily walk through tests to pinpoint the source of device malfunctions, resolve issues and receive quick tips for performance optimization and battery life.

remote support solution app

Key Features

Customize tests across models and operating systems for your customers

Supports iOS and Android Operating Systems

Automated, real-time tracking of application usage

Real-Time Business Intelligence

Learn More about Mobile Diagnostics Solutions for Remote Support

 

Get your FREE Mobile Diagnostics Demonstration Today

See how you can easily diagnose and repair mobile devices to improve customer service and maximize resale values.

Get Started Today

state of mobile performance health

State of Mobile Device Performance and Health – Q3 2016

Download Research