The Blancco Retail Mobile Diagnostics Solution is a kiosk-powered device that enhances the customer service experience and increases engagement between your customers and support staff while in-store. Through our self-service diagnostics solution, customers can plug in their devices and quickly get answers to the root causes behind their device malfunctioning. This diagnosis arms your customer service representatives and support staff with the information they need to educate customers and provide them with resolutions to increase speed, performance or fixes to recurring issues. Give your staff the right tools to better service in-store customers as fast, effortless and reliable as possible.


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Key Benefits of Blancco Mobile Diagnostics for Retail Carriers:

  • Quick, easy and automated tool to self-diagnose and resolve identified problems
  • Increase customer engagement and satisfaction while in-store
  • Accelerate device and/or contract upsell opportunities
  • Customize diagnostics tests by device model, operating system and feature
  • Educate customers with useful tips on how to keep devices running at optimal performance
  • Eliminate unneeded replacement devices for customers
  • Reduce ‘no fault found’ device returns

Get your FREE Mobile Diagnostics Demonstration Today

See how you can easily diagnose and repair mobile devices to improve customer service and maximize resale values.

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tablet interface use

Easy-to-Use Interface

Blancco Mobile Diagnostics is an automated tool performing up to 52 diagnostics tests in just two minutes. With a simple-to-use touchscreen interface, your customer service representatives and support staff become the experts through a guided workflow on how to optimize your customer’s mobile device, including optimization of performance and battery life.

Improve Customer Satisfaction and Net Promoter Scores

Mobile devices are your customer’s lifeline. And when their devices aren’t performing to the standards expected, they turn to you. Give your customer service representatives and support staff the ability to uncover and resolve mobile device issues for your customers, regardless of the model and operating system. With Blancco Mobile Diagnostics, you put the tools into your teams’ hands to identify and resolve your customer’s mobile device issues and optimize performance – quickly and effectively. As a result, your customers walk away satisfied from your retail store, reducing your customer churn.

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Key Features

52 Automated Diagnostic Tests

Supports iOS and Android Operating Systems

Improves Customer Satisfaction by >30%

Real-Time Business Intelligence

Learn More about Mobile Diagnostics for Retail Carriers and Network Operators

 

Get your FREE Mobile Diagnostics Demonstration Today

See how you can easily diagnose and repair mobile devices to improve customer service and maximize resale values.

Get Started Today

state of mobile performance health

State of Mobile Device Performance and Health – Q3 2016

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