6 Critical Features for Mobile Processors Looking for the Best Mobile Diagnostic Software

Jan 02, 2023 Blog Article

The best mobile diagnostics software makes sure your processes are fast, accurate, and compliant—and poised for greater profitability. 

Farah Mithani A tech-focused writer and editor, Farah covered topics related to cloud security, software, and hardware while working at a Fortune 500 company. She then joined Blancco as content marketing specialist. In that role, she authored data management, data erasure, and IT asset lifecycle content while supporting Blancco’s social media and email channels.

What Is the Best Mobile Phone Diagnostic Software for Mobile Device Processors?

The best mobile phone and tablet diagnostic software makes your job as a mobile processor simpler, faster, and more profitable. It should overcome efficiencies, ensure your reputation as a reliable source for smartphones and tablets, and ramp up your opportunity for getting more value from the devices you sell.

Such performance is a lot to ask from a device diagnostics solution, but it’s absolutely critical.

Every day, mobile processors receive a deluge of smartphones, tablets, and other serialized assets that must be tracked within an inventory system, verified to make sure serial numbers match the device purchased, and then assessed and erased so every device can be remarketed accordingly. And the deluge is not slowing down.

According to GSMA, nearly 12 million new North American mobile subscribers are expected by 2025. Yet within each step of the remarketing process, there are inefficiencies and pain points that keep many processors from getting the most out of an ever-increasing inventory. 

Key Mobile Processing Pain Points

Operational concerns like the following are common in the mobile phone industry: 

  • Inefficient and slow manual practices for erasing phone data and evaluating device condition
  • A wide range of mobile terms, eligibilities, and related validation requirements 
  • Inaccurate device diagnostic assessments 
  • Data protection compliance and legal concerns 
  • Unstable mobile diagnostic software platforms and the resulting downtime

6 Diagnostic Features to Look for When Processing Mobile Devices at Scale

To combat these issues, keep these six features in mind when looking for the best mobile diagnostic software for your mobile phone resale or processing business:  

  1. Automation & Customizable Workflows 
  2. Competitive Pricing & Relevant Feature Set 
  3. Comprehensive Android & iOS Diagnostic Testing 
  4. Compliance Assurance 
  5. Integration with Your IT Environment 
  6. System Stability & Reliability 
1. Efficient Automation & Customizable Workflows 

When evaluating mobile device diagnostic software, look for a solution that provides streamlined automated diagnostics, grading, and erasure workflows tailored to your unique testing setup. A customizable solution allows mobile phone processors to programmatically choose the tests they want to run based on device condition or type. The best mobile diagnostic software provides control over exactly what happens to each asset, configures asset tags with the right information, and accurately determines whether mobile phones and tablets should be sent out for reuse, resale, or recycling. This removes human error and subjective manual assessments. By automating your mobile operations, you’re better able to track and document each step of the mobile process for each device—and reduce labor costs. Plus, using streamlined, automated diagnostics speeds up the entire mobile processing journey—allowing devices to reach buyers more quickly.  

2. Competitive Pricing & Relevant Feature Set 

Cost is always a factor. To truly assess the value of a mobile diagnostic solution, evaluate how suitable its features are for your business functions. The workflows above will dramatically affect labor costs, but there are other considerations that impact productivity and time to market. 

For instance, in addition to license or setup costs, consider your priorities for speed vs. depth of testing. Both affect throughput. Does the software you’re considering allow you to choose (for example) a longer version of a smartphone camera test that evaluates the picture taken, or choose to focus on speed with a simpler, faster API-based camera test?

Customizable testing options allow mobile processors to assess devices in a way that gives them the greatest value.  

The ideal software solution should also go beyond addressing physical capabilities. Because many smartphones and mobile devices come from various buy-back/trade-in or other programs, the best mobile diagnostic software will also be able to validate different terms and eligibilities.  

When considering cost, also consider how well your tablet and cell phone diagnostic solution performs against a wide variety of devices in the areas of regulatory compliance, reducing human error, and working with the mobile processing software you already have. We break these features down next.

3. Comprehensive Android & iOS Diagnostic Testing  

When looking for the best mobile diagnostic software for your business, it is crucial to use one that conducts comprehensive tests across the widest variety of devices, including Android and iOS.

The solution should be able to accurately assess faulty devices, which repairs are needed, which devices are beyond repair, the value of each device, and each device’s condition across a wide variety of mobile device manufacturers and models. It should cover areas often missed, such as damaged screens and a variety of locks, including cloud locks, mobile device management (MDM) locks, and carrier SIM locks.

Of course, such software should conduct these tests accurately. Otherwise, assessment errors can lead to lowered credibility, hefty financial costs, increased return merchandise authorizations (RMAs)—and less profit potential due to devices being sold at the wrong price point. If you take part in online marketplaces, inaccurate test results can also affect your mobile reseller rating. 

4. Compliance Assurance  

Computing power and data storage capabilities have increased exponentially since smartphones and other mobile devices first became popular. The mobile diagnostics and erasure solution you choose needs to thoroughly remove previous user data and files from the device, then provide a verification of erasure for all audits and tracking. While efficiency is often the focus for mobile processors, following globally recognized data erasure standards protects businesses from the consequences of leaving sensitive or personal information behind. This can include revenue loss, damage to brand reputation, loss of customer trust, operational downtime, fines, and legal action. 

5. Integration with Your Specific IT Environment  

Since mobile device processors typically have separate software for tracking shipments, inventory, diagnostic tests, erasure reports, and device asset tags, a solution that easily integrates with the systems you already have in place makes you more efficient. It also saves on labor costs: open-source, easy-to-plug-in APIs allow mobile processors, wholesalers, and resellers to send Android and iOS device information automatically to reduce manual data entry—seamlessly moving cell phones and tablets through each stage. This reduces human touch time, ad hoc decision making, and error rates. 

6. System Stability & Reliability 

Finally, your mobile diagnostic solution should free you from the worry of downtime. In any industry where accuracy, speed, and volume are critical, a system glitch can be costly. Unfortunately, too many software packages can seem appealing because of cost or throughput promises, but don’t provide reliable uptime.  

The “Must-Haves” for Smartphone and Mobile Device Diagnostics

If you actively work in the business of buying, selling, or otherwise dealing with diagnosing and erasing mobile phones and other mobile devices within the secondary market, make sure to choose a solution the enables your processes to be efficient and growth-oriented. You’ll also want to keep buyers and industry auditors satisfied and informed every step of the way.

Blancco Offers Efficient, Compliant and Automated Mobile Diagnostic Solutions That Speed Up Device Processing

You can get the fastest, most effective, verified iOS and Android erasure on the market, a full suite of easily configurable diagnostic tests to fit your organization’s needs, and the ability to create simple or complex workflows for grading, erasure, and diagnostics—all by easily integrating Blancco within your existing systems.  

With industry-leading scalability and processing speeds, we have two easy-to-use solutions purpose-built for mobile processors, warehouses, and resellers:  

  • Certified by ADISA for data sanitization, Blancco Mobile Diagnostics & Erasure provides scalable diagnostic efficiency, accuracy, and reporting for businesses that process high volumes of tablets and smartphones before they enter the secondhand market—that includes Windows, Android, and iOS devices.
  • Our newest mobile product, Blancco Xcelerate, harnesses the Blancco Mobile Diagnostics & Erasure software within a compact, plug-and-play unit—delivering our market-leading solution in a format that’s purpose-built for small to mid-tier mobile processors.  

Both mobile diagnostics solutions are priced competitively and allow you to customize your process flows, reduce human error, and eliminate downtime.  

Whichever you choose, you get the assurance of our global support team, regular updates, and enhancements that stay current with the mobile resale market. 

Visit our Mobile Diagnostics & Erasure page for more information. 

This article was first published February 2022 and updated January 2023.

Get the Industry’s Leading Software Solution for Mobile Resale, Repair & Recycling

Visit our Blancco Mobile Diagnostics & Erasure page for more information.