Our team of HDI certified technicians is dedicated to resolving your issues effectively and ensuring your complete satisfaction. Let us take care of your technical challenges so you can focus on what matters most – your business’s success.

Unlock the Power of World-Class Customer Support 

Welcome to Blancco Support, where customer service excellence is our priority. Our mission is to provide you with a seamless and customer-focused experience that not only resolves your immediate issues and requests but also helps you take preventative action to avoid future challenges.

Key Features:

HDI Certified Technicians

Get access to highly trained and skilled support personnel who are certified to ensure the highest quality assistance in the industry.

Multilingual Support

We cater to a diverse global customer base, offering support services in ten languages.

Flexible Support Plans

Choose a plan that best suits your needs, ranging from 8 AM to 5 PM local business hours to 24/7 year-round assistance. Our progressed plans also offer dedicated technical account managers and annual remote and on-site health checks that proactively prevent future issues from arising.

Customer Focused Approach

At Blancco Support, your problems are met with empathy and determination to efficiently resolve them, so you can focus on what matters the most – your business.

Global Coverage

We know that support needs can arise at any time, our services span across all time zones ensuring you receive prompt help on time, every time.

Blancco Technical Support Portal: Empowering You

Our powerful support portal lets you submit and track support tickets, access comprehensive knowledge base, and find answers to frequently asked questions. Empower your team with the resources they need to overcome challenges effectively.

Discover the Blancco Difference and Transform Your Customer Support Experience

Whether you’re a valued customer or a prospective client, Blancco’s support services are designed to meet your requirements and exceed your expectations. Explore our support options and experience world-class support that helps your business thrive. Visit our support Portal or review our support plan chart to learn more.

Support Plan (SP) FeaturesEnterprise (SPE)Premium (SP1)Advanced (SP2)
Product Upgrades
Portal Support
Email Support
Phone Support
Remote Session Support
Max. Customer ContactsUnlimited105
Annual Remote Health Check
(Upon Request)
Annual Onsite Health Check
(Upon Request)
Technical Account Manager
24×7 Support Phone Line
Severity 3-4
*Initial Human Response Time
2 hours4 hours6 hours
Severity 2
*Initial Human Response Time
1 hour2 hours4 hours
Severity 1
*Initial Human Response Time
30 mins1 hour2 hours
*During 8am-5pm local business hours, except for SPE.

What Our Customers Are Saying

Case Study

“Blancco was the obvious choice to help us through what was a challenging and time-pressured period. Blancco’s software provided us with the means to erase data from hundreds of machines in quick fashion and with minimal setup time.”

 Peter Jones, Lead Consultant, Ruby Datum Read the case study
Case Study

“With the Blancco data erasure solutions, we can not only protect our customers’ data privacy, but we can also increase their level of trust and loyalty with us. These are both incredibly important benefits that allow us to maximize the success of our trade-in program.”

Lennart Kleuser, Founder & CEO, FLIP4NEW Read the case study
Case Study

“In all of the companies I’ve worked with, I’ve brought Blancco with me. I continue to be impressed with their partnership, industry knowledge, innovation and flexibility. Time and again, we’ve worked with the Blancco team to find new solutions, and they’ve always delivered.”

Evrim Eravci, Executive VP & Head of Global ITAD, Procurri
Case Study

“What’s really surprising was working with Blanco was how easy it was. We are delivering in over 100 countries. That means 100 cultures, languages and so on, and really, we had no problems [introducing] this product in our field.”

Jens Landvogt, Head of Headquarter Support Center AT, Siemens Healthineers Watch the video
Case Study

“I’m a data protection officer and I make sure that the personal data of our clients are secure. Blancco simply just closes the loop of the data lifecycle. That’s why I really feel the need to include Blancco in our processes and governance.”

Sasa Montes, DPO, Unionbank Watch the video