Whether you need help managing your data erasure or mobile diagnostics products, our global, HDI Certified team is here to help.

 


 

Located on five continents, Blancco Technical Support experts are ready to answer your questions, help you troubleshoot issues and reinforce satisfaction with our solutions. For more information, refer to the chart below or email support@blancco.com

 
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What Our Customers Are Saying

“Blancco is always responsive to change requirements and really listens to its customers. Almost all the suggestions we’ve made have ended up in the final product.”
-Stuart Hebron, ICT and Transformation Director, TES

“I don’t know if there’s anyone else on the market that can provide better support than Blancco.”
-Evrim Eravci, Executive VP & Head of Global ITAD, Procurri

Support Plan (SP) Features Enterprise (SPE) Premium (SP1) Advanced (SP2) Basic (SP3) Webstore/No SP
Product Upgrades
Portal Support
Email Support  
Phone Support    
Remote Session Support      
Max. Customer Contacts Unlimited 10 5 2  
Annual Remote Health Check (Upon Request)      
Annual Onsite Health Check (Upon Request)        
Technical Account Manager        
24×7 Support Phone Line        
Severity 3-4 *Initial Human Response Time 2 hours 4 hours 6 hours 8 hours  
Severity 2 *Initial Human Response Time 1 hour 2 hours 4 hours 8 hours  
Severity 1 *Initial Human Response Time 30 mins 1 hour 2 hours 8 hours  

*During 8am-5pm local business hours, except for SPE.