Whether you need help managing your data eraser or mobile diagnostics products, our global, HDI Certified team is here to help.

 


 

Located on five continents, Blancco Technical Support experts are ready to answer your questions, help you troubleshoot issues and reinforce satisfaction with our solutions. For more information, refer to the chart below or email support@blancco.com

 
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Support Plan (SP) Feature

Enterprise
(SPE)

Premium
(SP1)

Advanced
(SP2)

Basic
(SP3)

Webstore/
No SP

Support ChannelsPhone, Portal, EmailPhone, Portal, EmailPhone, Portal, EmailPortal, EmailPortal (Manuals/KB)
Product UpgradesIncludedIncludedIncludedIncludedN/A
Onboard Technical TrainingCustomCustomRemoteOnlineN/A
Portal Access (KB/Manuals)
Remote Sessions
Annual Onsite Visit
(Upon Request)
Technical Account Manager
24 X 7 Support Phone Line
Severity 3-4*
* Initial Human Response Time
4 hours6 hours8 hours8 hours 
Severity 2*
* Initial Human Response Time
2 hours4 hours6 hours8 hours 
Severity 1*
* Initial Human Response Time
1 hour2 hours4 hours8 hours 

* During 8am – 5pm local business hours.