Experience world-class customer support 

Access a high-performing, customer-focused team dedicated to best-in-class global support in 10 languages. Whether for your data erasure or mobile products, our HDI Certified techs stand ready to assist.  

Visit our Support Portal or review our support plan chart to learn more. 

Support Plan (SP) FeaturesEnterprise (SPE)Premium (SP1)Advanced (SP2)Basic (SP3)Webstore/No SP
Product Upgrades
Portal Support
Email Support
Phone Support
Remote Session Support
Max. Customer ContactsUnlimited1052
Annual Remote Health Check
(Upon Request)
Annual Onsite Health Check
(Upon Request)
Technical Account Manager
24×7 Support Phone Line
Severity 3-4
*Initial Human Response Time
2 hours4 hours6 hours8 hours
Severity 2
*Initial Human Response Time
1 hour2 hours4 hours8 hours
Severity 1
*Initial Human Response Time
30 mins1 hour2 hours8 hours
*During 8am-5pm local business hours, except for SPE.

What Our Customers Are Saying

Case Study

“Blancco was the obvious choice to help us through what was a challenging and time-pressured period. Blancco’s software provided us with the means to erase data from hundreds of machines in quick fashion and with minimal setup time.”

 Peter Jones, Lead Consultant, Ruby Datum Read the case study
Case Study

“With the Blancco data erasure solutions, we can not only protect our customers’ data privacy, but we can also increase their level of trust and loyalty with us. These are both incredibly important benefits that allow us to maximize the success of our trade-in program.”

Lennart Kleuser, Founder & CEO, FLIP4NEW Read the case study
Case Study

“In all of the companies I’ve worked with, I’ve brought Blancco with me. I continue to be impressed with their partnership, industry knowledge, innovation and flexibility. Time and again, we’ve worked with the Blancco team to find new solutions, and they’ve always delivered.”

Evrim Eravci, Executive VP & Head of Global ITAD, Procurri
Case Study

“What’s really surprising was working with Blanco was how easy it was. We are delivering in over 100 countries. That means 100 cultures, languages and so on, and really, we had no problems [introducing] this product in our field.”

Jens Landvogt, Head of Headquarter Support Center AT, Siemens Healthineers Watch the video
Case Study

“I’m a data protection officer and I make sure that the personal data of our clients are secure. Blancco simply just closes the loop of the data lifecycle. That’s why I really feel the need to include Blancco in our processes and governance.”

Sasa Montes, DPO, Unionbank Watch the video