Whether you need help managing your data eraser or mobile diagnostics products, our global support team is here to help.

 


 

Located on five continents, Blancco Technical Support experts are ready to answer your questions, help you troubleshoot issues and reinforce satisfaction with our solutions. For more information, refer to the chart below or email support@blancco.com

 
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Support Plan (SP) Feature

Enterprise (SPE)

Premium (SP1)

Advanced (SP2)

Basic (SP3)

Response Type Phone, Portal, Email Phone, Portal, Email Phone, Portal, Email Portal, Email
Product Updates / Upgrades Included Included Included Included
Technical Services / Training Customized Customized Customized Customized
Access to Customer Portal, including Knowledge Base
Remote Access
Annual Onsite Visit
(Upon seperate agreement)
Case Routing to Senior Engineer
Assigned Technical Account Manager
24 X 7 Phone Support
Severity 3-4*
* Initial Human Response
8 hours 8 hours 8 hours 8 hours
Severity 2*
* Initial Human Response
2 hours 4 hours 6 hours 8 hours
Severity 1*
* Initial Human Response
1 hour 2 hours 4 hours 8 hours

* During local business hours.