Fault Management

Fault management can be costly and time-consuming without the proper procedures in place. Utilise an omni-channel fault management solution, validating faults and automating processes for repair and/or exchange.

Who We Help

Mobile

Blancco offers solutions for each touchpoint along the mobile lifecycle, serving OEMs, carriers, retailers, insurance providers, refurbishers and resellers:

  • Automated diagnostics accurately determine device condition, support trade-ins and insurance transactions and reduce returns.
  • Intelligent, tailorable workflows accelerate processes for high-volume erasure, grading and market valuation before device resale.
  • Innovative app expands sales and upgrade opportunities outside brick-and-mortar environments, improving customer experience

Our Solutions

Asian teenager man wearing casual clothes in glasses using smart phone browsing Internet on mobile phone device at the living room_

Blancco Mobile Insurance

Streamline buy-back / trade-in, mobile insurance and fault resolution with an easy-to-use, on-device app.

Learn how your mobile organization can combine tailored, automated workflows to increase customer satisfaction, offer mobile insurance remotely (even after point-of-sale), transfer content seamlessly and provide accurate, on the spot assessments and trade-in value for mobile devices.

Buyer hands with mobile smartphones in electronics store

Blancco Mobile Retail

Retailers must be able to accurately assess the condition of mobile devices to operate efficiently.

Learn how your mobile organization can combine tailored, automated workflows to increase customer satisfaction, reduce no fault returns, offer mobile insurance remotely (even after point-of-sale), transfer content seamlessly and provide accurate, on the spot assessments and trade-in value for mobile devices. Choose the workflows you need to streamline your processes.

Blancco Mobile Buy-back / Trade-in

Enable remote device condition assessment and provide accurate device valuation in real-time, both online and in-store.

We remove the uncertainty from the buy-back and trade-in process so you can control variance, speed up transaction time and reach new customers.

The most certified data erasure in the world

100%

tamper-proof audit trail

12+

global certifications & recommendations

100%

compliance with regulatory standards

25+

standards for data erasure

Case Study Mobile

“With the Blancco data erasure solutions, we can not only protect our customers’ data privacy, but we can also increase their level of trust and loyalty with us. These are both incredibly important benefits that allow us to maximize the success of our trade-in program.”

Lennart Kleuser, Founder & CEO, FLIP4NEW Read case study
Case Study Mobile

“Blancco was the obvious choice to help us through what was a challenging and time-pressured period. Blancco’s software provided us with the means to erase data from hundreds of machines in quick fashion and with minimal setup time.”

Peter Jones, Lead Consultant, Ruby Datum Read case study
Case Study Mobile

“I would recommend Blancco for friends, customers, and also for colleagues because it’s very fast, they have outstanding service and it’s very easy to use.”

Jens Landvogt, Head of Headquarter Support Center AT, Siemens Healthineers Watch the video

Request a free trial

Mobile Insurance

Blancco Mobile Insurance Trial

Discover how you can now remotely offer insurance at any point in the customer lifecycle (even after point-of-sale), expanding your ability to target new subscribers—while reducing your cost of sale.

Asian teenager man wearing casual clothes in glasses using smart phone browsing Internet on mobile phone device at the living room_

Mobile Buy-Back/Trade-In

Blancco Mobile Buy-back/Trade-In Trial (BBTI) 

See how you can provide customers with an accurate value when remotely assessing the condition of mobile devices, reducing trade-in variance and increasing customer satisfaction.

Mobile Retail

Free Trial for Mobile Retailers & Carriers

See how you can combine tailored and automated workflows to increase customer satisfaction, reduce no fault returns, offer mobile insurance remotely (even after point-of-sale), transfer content seamlessly and provide accurate, on-the-spot assessments and trade-in value for mobile devices.

Buyer hands with mobile smartphones in electronics store