Choose the workflows you need to streamline your processes

 
diagnostics + trade-in + content = transfer


Blancco Mobile Solutions

Learn how your mobile organization can combine tailored, automated workflows to increase customer satisfaction, reduce no fault returns, offer mobile insurance remotely (even after point-of-sale), transfer content seamlessly and provide accurate, on the spot assessments and trade-in value for mobile devices.
Transcript

Introducing Blancco Mobile Retail: an app that helps retailers accurately assess the condition of mobile devices online or in-store. With Blancco Mobile Retail, you can choose from and combine a variety of workflows to create a customized solution that meets your needs.

These workflows give retailers the ability to:

  • Offer insurance coverage options & reduce fraud by accurately assessing device condition remotely.
  • Offer the proper value for devices during the buy-back/trade-in process –at home or in-store.
  • Reduce No Fault/Trouble Found returns and increase customer satisfaction with the Returns Reduction workflow.
    AND
  • Provide cross-platform wireless content transfers—no hardware required with the Content Transfer workflow.

With the Buy-back/Trade-in workflow, you can:

  • Provide accurate device valuation in real-time – based on functional tests and cosmetic grade, carrier, lock status and more.
  • Configure trade-in prices and cosmetic questions to fit your unique needs.
  • Include personalized next steps for at-home/in-store device return.
    AND
  • Facilitate omnichannel delivery with an app that’s entirely App & Play Store compatible.

When your customers are ready to switch over from their old devices, you can use the content transfer workflow to:

  • Perform fast, cross-platform wireless content transfers, with no hardware required.
    AND
  • Initiate multiple wireless content transfers at once, even in busy retail environments.

You can also reduce the risk of No Trouble (or Fault) Found returns by using the Returns Reduction workflow to:

  • Perform a quick and objective assessment of the condition of the device remotely or in-store, without the risk of human error, using a comprehensive suite of configurable automated and assisted tests.
  • Once the process is complete, you can present personalized next steps for at-home or in-store device return.
  • Record and provide NTF/NFF data to inform end-to-end visibility from the end-user to the manufacturer.

Finally, here’s a chance to catch the 90% of customers who leave your retail stores without mobile insurance. With Blancco Mobile Insurance, you can now offer device insurance at point-of-sale or anytime throughout the customer lifecycle- with a customer app or browser solution.

Here’s how it works. First, the customer gets an insurance price (based on real-time, back-end data your company specifies.) Then, it’s time to test the condition of the device through a set of configurable tests. From LCD screen testing to “cracked glass” testing, you’ll receive the information you need to offer the right amount of protection and reduce fraudulent claims.

Learn how you can improve customer satisfaction & maximize profits with Blancco Mobile Solutions. Visit the link now.

returns reduction solution graphic

Returns Reduction

  • Allows retailer/carrier to accurately assess device condition, in-store or remotely through a simple and intuitive diagnostics process
  • Significantly reduces costs and risks associated with NTF/NFF and inaccurate triaging
  • Helps grow your business by tapping into channels and segments previously seen as problematic, and allows you to differentiate your offerings in a crowded market
  • Improves customer satisfaction and drive customer advocacy with simple solutions
  • Developed to be used by anyone the first time; no training required
  • Offers innovative cracked screen and LCD screen testing
  • Validates the device eligibility for your repair or exchange processes
  • (If device passes assessment), sends the customer an email that device is working to OEM specifications, deflecting NTF/NFF returns
  • Enforces process management; users are forced to comply to process requirements before validated for return or repair
  • Requires little or no integration; agile and standalone with simple deployment
  • Eliminates user and retail agent subjective opinions
  • Accurately identifies device make, model and memory
  • Prevents locked devices from entering the reverse channel with a unique TradeID code
  • Reduces rejections by BOH warehouses and OEMs for re-imbursement or repairs for misdiagnosed devices
mobile trade-in graphic

Buy-back / Trade-in

  • Reduces returns variance by accurately and objectively identifying device condition in-store or via an online app
  • Provides accurate device valuation in real-time to increase customer satisfaction
  • Removes human error from device condition assessment, with a consistent process
  • Automatically identifies key device information such as model, storage and IMEI
  • Integrates with your back-end systems, to include your next steps for at home/in-store device return
  • Easily integrates into existing trade-in or buy-back programs
  • Offers ability to white-label solution to fit your brand’s needs
  • Provides industry-leading cracked glass and LCD damage detection
  • Provides real-time device valuation – based on functional tests, cosmetic grade, carrier, color and more
  • Guides users to remove OEM locks (FMIP & Google) and passcodes—so locked devices never go back into your inventory
  • Easily available from App & Play store
mobile insurance solution graphic

Mobile Insurance

  • Accurately identifies and assesses device condition so you can offer not only coverage at the point of sale but at any time of the device lifecycle
  • Allows customers to purchase insurance anywhere, any time through an app or web browser with remote condition assessment
  • Provides a Management Portal for tracking and reporting trends, usage, channel compliance, etc.; automatically uploads photos showing device condition
  • Offers industry leading cracked glass and LCD screen assessment
  • Collects key device information such as IMEI, make, model and memory to remove the threat of human error
  • Allows you to configure your pricing server to show insurance offerings dynamically in-app
  • Removes a user’s subjective opinion of device quality with a consistent assessment process
  • Puts measures in place to manage common fraudulent behaviors
  • Encrypts customer data to enhance data protection
data transfer graphic

Wireless Content Transfer

  • Performs fast, cross-platform wireless content transfers—no hardware required
  • Performs transfers directly through the router—no internet connection required; no personal data is saved during the transfer process
  • Requires minimal sales training; easy to use
  • Uses one UI for both iOS and Android devices, streamlining the process for store agents
  • Transfers videos, images and contacts effortlessly
  • Multiple simultaneous transfers are possible—especially helpful in the retail store

fraud prevention risk management dashboard

Fraud Prevention & Risk Management Dashboard

Easily access:

  • Device details
  • App install statistics
  • Detailed test results (insurance, NTF/NFF)
  • Trade-in app. progress

Intelligent Remote Diagnostics

Leveraging AI, Augmented Reality and Machine-Learning patent-pending technologies, we exploit the hidden value within the entire device lifecycle.

Automatic Tests Include:

  • Capacity and availability
  • Number of contacts & apps installed
  • Security locks, FMIP & Google account detection
  • Make, model, marketing name
  • Time, date & location settings
  • OS version
  • SIM card, carrier and more

Configurable Diagnostic Tests Include:

  • LCD & screen glass
  • Capture IMEI / serial number / MEID / IMSI
  • Sensors: magnetometer, gyroscope, accelerometer
  • Touchscreen, screen timeout details, brightness
  • Buttons (mute, volume, home, power)
  • Microphone
  • Loudspeaker
  • Earpiece
  • Earphone jack
  • Battery health, temperature (Android), charging & drain
  • Dead pixels
  • Front & back camera & flash
  • GPS
  • WiFi
  • Bluetooth & connection details
blancco automated review interface

libraries & integration

Libraries & Integration

Leverage our diagnostic tools as the backbone of your customer experience.

Complete White-Labeling & Localization

Complete White-Labeling & Localization

Customize our solution through white-labeling to provide your users a frictionless brand experience.

Easy-to-Use Interface

Easy-to-Use Interface

Our easy to use consumer app diagnoses device health in as little as three minutes. Remove human error and reduce fraudulent claims through a guided workflow process.

Supported Languages:

  • English
  • German
  • Italian
  • French
  • Japanese
  • Korean
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