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5G Smartphone Upgrades and the Secondary Device Deluge

Current processes could leave sellers and processors burdened with inefficiencies, leave customers with a poor trade-in experience and leave profits behind.

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Our survey of 5,000 consumers from five countries explores how mobile phone users will respond to expansive 5G deployment, including:

• How many used devices the secondary market can reasonably expect to collect in 2020.
• Consumer expectations of the device buy-back and trade-in process.
• How mobile industry participants can see both greater efficiencies and profits during intake, evaluation and redistribution or resale of used devices.

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