Combine powerful diagnostics tests with secure mobile erasure to increase efficiency, improve security and guarantee compliance.

Whether you’re a mobile retailer, reseller, call center or processing center, efficiency is of the utmost importance. With Blancco diagnostics and erasure solutions for mobile retailers and processors, your organization has the tools to rapidly process devices, certify data sanitization, improve customer satisfaction and increase overall profits. And with Blancco’s advanced business intelligence dashboard, you can use real-time data and analytics to gain operational insights into the business, improve processes, reduce costs and adapt to fluctuating market demands.

blancco mobile diagnostics solution suite

Blancco Mobile Diagnostics for Mobile Retailers: 3 Solutions to Fit Your Needs

  • Kiosk (Retail) Solution: Kiosk-based tablet for self-help or assisted diagnosis to avoid No Trouble Found (NTF) returns and improved customer satisfaction.
  • Remote Support Solution: Call center agents access a web-based portal and sync to customer’s device using an on-device app to pinpoint the source of device issues, reducing NTF returns and increasing customer satisfaction.
  • Self-Service Solution: On-device app for self-service that easily diagnoses a customers’ device symptoms and provides accurate fixes for common device issues.

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4.5 billion dollars. That’s how much No Trouble Found (NTF) returns cost mobile manufacturers, operators and retailers each year. Blancco Mobile Diagnostics Retail solution empowers your sales representatives to be troubleshooting experts, for all Android and iOS smartphones and tablets. Here’s how it works: when consumers come into your store unsatisfied with their devices. Your representatives plug them into our self-service diagnostics tablet. In under two minutes, the self-guided application performs a comprehensive set of tests to determine potential device battery and performance issues. Your representatives can then view the results on a simple-to-use touchscreen interface and provide fast and reliable diagnosis of issues and easy step-by-step solutions to optimize device performance. As a result, your customers’ issues are resolved on-the-spot, making it easier for your representatives to increase revenue with accessory upsell opportunities, reduce NTF returns by eliminating unnecessary processing, improve customer satisfaction, leading to higher Net Promoter and Willingness to Recommend scores and provide the best upgrade experience when fault is found, with customers walking out of your store with a working device. Discover how you can improve your customer satisfaction by over 30 percent. Contact us today to learn more about Blancco Mobile Diagnostics Retail solution.
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Blancco Mobile Diagnostics – Retail Solution

Blancco’s retail mobile diagnostics solution is a kiosk-powered device that helps your retail customer service and support staff educate customers on how their mobile devices function and what steps they can take to speed up performance and/or solve recurring issues. This self-service diagnostics solution lets your customers quickly identify device issues and complements your in-store customer service experience. Give your customer service representatives the right tools to make the customer service experience as fast, effortless and reliable as possible for customers.

Key Benefits

  • Highly configurable and easy to maintain
  • In-depth and reliable testing
  • Identify and resolve device performance issues quickly and accurately (i.e. battery drain, crashing apps, SD cards, etc.)
  • Optimize the customer care experience across all touchpoints – from online to call centers to in-store
  • Improve first-time resolution by resolving customer issues during initial contact
  • Solve software issues on customer’s devices, including crashing apps, antivirus apps, storage issues, high RAM, CPU, battery issues
  • Reduce unwarranted device returns. Reduce the quantity of NTF (No Trouble Found) returns by up to 60%
  • Address customer issues and recommend solutions that increase customer satisfaction, leading to higher Net Promoter Scores
  • Enable upgrades/buybacks/trade-ins with easy API integration

Blancco Mobile Diagnostics – Remote Support Solution

Give your customers the ease and convenience of using Blancco’s on-device diagnostics app to pinpoint the source of device issues themselves before asking for your help. Blancco’s easy-to-use diagnostics application will make your customers feel empowered, while also reducing the amount of time and costs spent by your organization to resolve device issues.

Key Benefits

  • Reduce No Trouble Found (NTF) Returns
  • Reduce Average Time Spend (AHT) troubleshooting with a customer on call
  • Increase Customer Satisfaction (NPS)
  • Offers customers convenience – including extended hours and avoiding cost and time of a retail visit
  • Reduction in fraudulent transactions
  • Diagnostic testing to facilitate trade-in valuation
  • Reduce customer churn

49% of customers say the first action they take to troubleshoot device issues is to attempt to self-diagnose and self-fix. But your customers aren’t mobile experts. They need guidance. Blancco Mobile Diagnostics Remote Support solution allows customers to download a simple on-device mobile diagnostics application. These easy-to-use diagnostics application guides customers through a seamless process, decreasing waiting times and frustration. Your call and contact centers and/or e-tailers will not only see increased satisfaction, but reduction in fraudulent and no trouble found (NTF) returns, personnel costs and average call handling time by as much as 50 percent. Start reaping the benefits of our Remote Support Diagnostics solution. Contact us today to get started.
Watch the video to learn how Blancco Diagnostics can make your mobile warehouse more secure.

Blancco Mobile Diagnostics – Self-Service App

On-device app for self-service that easily diagnoses customers’ device symptoms and provides accurate fixes for common device issues.

Key Benefits

  • Reduce number of calls coming into your call center
  • Increase customer convenience with a use-anywhere app
  • Decrease number of NTF returns
  • Increase customer satisfaction and NPS scores

Blancco Mobile Diagnostics: Key Benefits for Mobile Processors


Mobile Diagnostics & Erasure

When processing high volumes of mobile devices to resell, repair or recycle, efficiency is crucial. Blancco Mobile Solutions are purpose-built for mobile processors, enabling our customers to achieve operational excellence while maximizing profits. With its flexible design, comprehensive diagnostic tests and certified audit trail, Blancco Mobile Diagnostics & Erasure adds value to your brand, ensuring you’re recognized as a trusted leader when it comes to the handling and disposition of mobile assets.

Blancco Mobile Diagnostics & Erasure Overview


Key Benefits of Blancco Mobile Diagnostics & Erasure Software

  • Securely erases iOS, Android, Windows Phone and BlackBerry operating systems
  • Quickly erases data on up to 80+ mobile devices simultaneously with properly scoped hardware and configuration
  • Choose from Data Clear (Factory Reset) or any of 13 secure erasure methods including Aperiodic Random Overwrite and DoD 5220.22M
  • Compliant with state, federal and international data privacy regulations, and standards guidelines, including NIST 800-88 Clear & Purge and DOD 5220.22
  • Monitor and measure the efficiency of the operators on the floor with Blancco’s business intelligence dashboard
  • Leverage 2-Way API integration to seamlessly integrate with existing WMS and ERP systems
  • Establish profiles to easily process different types of devices for different companies, markets or objectives using specified erasure standards, unique test sets and more
  • Create a tiered pricing structure for customers based on specific security requirements
  • Produce 100 percent-certified devices, backed by Blancco’s digitally-signed Certificate of Erasure for every erasure instance
  • Shorten processing times via automated testing capabilities
  • Improve quality controls and quality assurance to improve customer satisfaction, reduce RMAs and improve overall brand reputation
  • Provide data analytics on processed devices, permitting informed product acquisition
  • Identify key locks and determine device value quickly so operators can route faster, including IMEI, FMiP, Rooted/Jailbroken checks and carrier locks
  • Create simple or complex workflows for grading, erasure and diagnostics

Learn More about Blancco Mobile Solutions

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