Combine powerful diagnostics tests with secure mobile erasure to increase efficiency, improve security and guarantee compliance.
Whether you’re a mobile retailer, reseller, call center or processing center, efficiency is of the utmost importance. With Blancco Mobile Diagnostics and Mobile Device Eraser solutions, your organization has the tools to rapidly process devices, certify data sanitization, improve customer satisfaction and increase overall profits. And with Blancco’s advanced business intelligence dashboard, you can use real-time data and analytics to gain operational insights into the business, improve processes, reduce costs and adapt to fluctuating market demands.
Blancco Mobile Diagnostics:
3 Solutions to Fit Your Needs
- Retail Solution: Kiosk-based tablet for self-help or assisted diagnosis to avoid No Trouble Found (NTF) returns and improved customer satisfaction.
- Remote Support Solution: Call center agents access a web-based portal and sync to customer’s device using an on-device app to pinpoint the source of device issues, reducing NTF returns and increasing customer satisfaction.
- Self-support Solution: On-device app for self-service that easily diagnoses a customers’ device symptoms and provides accurate fixes for common device issues.
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Blancco Mobile Diagnostics – Retail Solution
Blancco’s retail mobile diagnostics solution is a kiosk-powered device that helps your retail customer service and support staff educate customers on how their mobile devices function and what steps they can take to speed up performance and/or solve recurring issues. This self-service diagnostics solution lets your customers quickly identify device issues and complements your in-store customer service experience. Give your customer service representatives the right tools to make the customer service experience as fast, effortless and reliable as possible for customers.
- Highly configurable and easy to maintain
- In-depth and reliable testing
- Identify and resolve device performance issues quickly and accurately (i.e. battery drain, crashing apps, SD cards, etc.)
- Optimize the customer care experience across all touchpoints – from online to call centers to in-store
- Improve first-time resolution by resolving customer issues during initial contact
- Solve software issues on customer’s devices, including crashing apps, antivirus apps, storage issues, high RAM, CPU, battery issues
- Reduce unwarranted device returns. Reduce the quantity of NTF (No Trouble Found) returns by up to 80%
- Address customer issues and recommend solutions that increase customer satisfaction, leading to higher Net Promoter Scores
- Empower retail associates to upsell additional products and solutions
Blancco Mobile Diagnostics – Remote Support Solution
Give your customers the ease and convenience of using Blancco’s on-device diagnostics app to pinpoint the source of device issues themselves before asking for your help. Blancco’s easy-to-use diagnostics application will make your customers feel empowered, while also reducing the amount of time and costs spent by your organization to resolve device issues.
- Reduce No Trouble Found (NTF) Returns
- Reduce Average Time Spend (AHT) troubleshooting with a customer on call
- Increase Customer Satisfaction (NPS)
- Offers customers convenience – including extended hours and avoiding cost and time of a retail visit
- Reduction in fraudulent transactions
- Diagnostic testing to facilitate trade-in valuation
- Reduce customer churn
Blancco Mobile Diagnostics – Self-Service App
On-device app for self-service that easily diagnoses customers’ device symptoms and provides accurate fixes for common device issues.
- Reduce number of calls coming into your call center
- Increase customer convenience with a use-anywhere app
- Decrease number of NTF returns
- Increase customer satisfaction and NPS scores
Blancco Mobile Diagnostics: Key Benefits for Mobile Processors
Along with its applications for retailers, call centers, etc., Blancco Mobile Diagnostics solutions can also be tailored for mobile processing facilities. In this case, Blancco Mobile Diagnostics is designed for mobile warehouses and resellers that process high volumes of mobile devices before they enter the second-hand market. Organizations can easily diagnose multiple mobile devices simultaneously, choosing from 40+ diagnostics tests to understand the quality, health and functionality of your devices before moving them on to the next phase of your process. Blancco Mobile Diagnostics empowers organizations to make timely decisions on how to process and disposition your mobile assets.
- Shorten processing times via automated testing capabilities
- Automate processes while reducing training times
- Improve quality controls and quality assurance to improve customer satisfaction, reduce RMAs and improve overall brand reputation
- Produce a certified tamper-proof audit trail, backed by Blancco’s digitally-signed Certificate of Erasure and customized reports
- Provide data analytics on processed devices, permitting informed product acquisition
- Provide business intelligence, enabling your organization to make strategic decisions
- Increase overall profitability
- Identify key locks and determine device value quickly so operators can route faster, including IMEI, FMiP, Rooted/Jailbroken checks and carrier locks
Mobile Device Eraser
When processing high volumes of mobile devices to resell, repair or recycle, efficiency is crucial. Blancco Mobile Device Eraser is purpose-built enabling our customers to achieve operational excellence while maximizing profits to their bottom line. With its flexible design, comprehensive diagnostic tests and certified audit trail, Blancco Mobile Solutions adds value to your brand, ensuring you’re recognized as a trusted leader when it comes to the handling and disposition of mobile assets.
Blancco Mobile Device Eraser Overview
Key Benefits of Blancco Mobile Device Eraser Software
- Securely erases iOS, Android, Windows Phone and BlackBerry operating systems
- Quickly erases data on 80+ mobile devices simultaneously with properly scoped hardware and configuration
- Choose from Data Clear (Factory Reset) or any of 13 secure erasure methods including Aperiodic Random Overwrite and DoD 5220.22M
- Provides digitally-signed Certificate of Erasure for audit trail purposes
- Compliant with state, federal and international data privacy regulations, standards guidelines, including NIST 800-88 Clear & Purge and DOD 5220.22
- Monitor and measure the efficiency of the operators on the floor with Blancco’s business intelligence dashboard
- Leverage 2-Way API integration to seamlessly integrate with existing WMS and ERP systems
- Establish profiles to easily process different types of devices for different companies, markets or objectives using specified erasure standards, unique test sets and more
- Create a tiered pricing structure for customers based on specific security requirements
- Produce 100 percent-certified devices, backed by Blancco’s digitally-signed Certificate of Erasure for every erasure instance
Learn More about Blancco Mobile Solutions
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