The market for refurbished smartphones has exploded in recent years. Along with this growth comes the growing pressure on mobile carriers, resellers and diagnostic firms to deliver the utmost in value and performance in their services. In this highly competitive industry, it is integral that diagnostic processes are simple and efficient to keep pace with consumer demand.
As we hurtle between smartphone models so rapidly, mobile organizations must be aware of the trends, issues and direction of the new and resale mobile markets to survive. Understanding how and why devices are failing is an essential part of any mobile-focused business. For example, being aware of the common issues faced by individual models and manufacturers can be the difference between providing a quick and easy experience to a customer, or a laborious one.
Our quarterly State of Mobile Device Repair & Security report provides a deep dive into the trends of the global mobile device market, exploring performance issues, diagnostic testing and failure rates by region and manufacturer. The information displayed and analyzed within the report is collated from open source data from a range of impartial sources, and internal data collected from the millions of iOS and Android smartphones and tablets that underwent diagnostics testing on our Blancco Mobile Diagnostics platform across the world
Download the Q1 2019 report today to discover:
- Surprising changes in the second-hand mobile growth rate
- Top iOS and Android diagnostic issues for retailers and processors
- Best and worst performing devices coming into retail stores
- Most popular diagnostic tests—and average test duration times
- Average reset/erasure times—and top erasure and wiping standards used
- 5G’s impact on the second-hand mobile market
Get your copy today – and better understand today’s mobile industry landscape for mobile retailers and processors.